Support & FAQ

SquatchPix is in private beta. If you can't find an answer below, email us directly.

Getting started

How do I set up SquatchPix?

Install the Android app from Google Play (private beta — you need an invite). On first launch, go to Settings and enter the API URL for your self-hosted backend, then tap Activate device. Once registered, connect your cloud sources under Connected sources.

[PLACEHOLDER: Link to full setup guide once documentation is published.]

What do I need to run the backend?

A Microsoft Azure subscription. The backend is deployed with a single PowerShell script (deploy.ps1) and uses Azure Functions, PostgreSQL, Blob Storage, and Azure AI services. Estimated monthly cost for personal use: $15–30 USD depending on photo volume.

[PLACEHOLDER: Link to detailed cost breakdown and deployment guide.]

Is there an iOS version?

Not currently. SquatchPix is Android-only at this time. iOS is not on the near-term roadmap.

Syncing & sources

Which cloud services does SquatchPix support?

Currently: Google Drive, Google Photos, OneDrive, and Dropbox. Each source uses OAuth — SquatchPix never sees your cloud password. iCloud and Amazon Photos are on the roadmap.

Will SquatchPix delete or move my photos?

No. SquatchPix reads your photos from your existing cloud services but never deletes, moves, or modifies them. Your originals stay exactly where they are.

How does auto-backup from my device work?

Enable Device Backup in Settings. SquatchPix uses a background worker to upload new photos from your device gallery to your backend. You can restrict uploads to Wi-Fi only or while charging. Photos are uploaded to your Azure Blob Storage — not to any SquatchPix server.

Privacy & your data

Who can see my photos?

Only you. SquatchPix runs on your own Azure subscription. We have no access to your photos, metadata, or face data. The only data that flows to our infrastructure is anonymous telemetry (crash reports, API error counts) — and that data is also stored in your own Azure subscription via Application Insights.

How do I delete all my data?

You can delete all data SquatchPix holds about your device in three ways:

  • In the app: Settings → Danger zone → Delete my data
  • Via this website: squatchpix.com/delete (requires a signed link generated from the app)
  • By email: privacy@squatchpix.com — include your install ID from Settings → Account. We'll process within 30 days.

Deletion removes photo metadata, face groups, albums, sync state, and OAuth credentials from the server. Your original photos are not affected.

Does SquatchPix use my photos to train AI models?

No. SquatchPix uses Azure AI Vision and Azure OpenAI, both of which are bound by Microsoft's data processing terms. Your content is not used to train any AI models.

Troubleshooting

The app says "Unable to reach server" — what do I do?

Check that the API URL in Settings → Connection ends with /api/ and matches your Azure Functions app URL (e.g., https://<name>.azurewebsites.net/api/). Also check that your Azure Functions app is running in the Azure portal.

My photos aren't syncing from Google Drive / Google Photos.

Try disconnecting and reconnecting the source in Settings → Connected sources. If the issue persists, the OAuth token may have expired — reconnecting will refresh it. Check the Azure Functions logs in Application Insights for detailed error messages.

Face grouping isn't working.

Face clustering runs as a scheduled job (weekly by default). You can trigger it manually from Settings → Advanced → Run face clustering now. The job requires at least a few photos with detectable faces to produce meaningful groups. [PLACEHOLDER: Update if manual trigger UI changes.]

Still need help?

Email support

For bugs, feature requests, or account issues.

support@squatchpix.com

Privacy requests

Data deletion, access requests, and privacy questions.

privacy@squatchpix.com

Delete my data

Permanently remove all your SquatchPix data.

Go to deletion page